Refund Policy | Sehat Potli

Last updated: 26 Aug 2026

At Sehat Potli, we take great care in sourcing, packing, and shipping our dry fruits, nuts, and seeds. As these are consumable food products, our policy is designed around food safety and hygiene while still ensuring you're protected if something goes wrong on our end.

1. No Returns for Change of Mind

Because our products are consumable food items, we do not accept returns or offer refunds simply because you've changed your mind, don't like the taste, or no longer want the product, once it has been delivered. This is standard practice for food products and is in the interest of hygiene and safety for all our customers.

2. When You ARE Eligible for a Replacement or Refund

We will happily arrange a free replacement or full refund if:

Your order arrives damaged (e.g. torn/leaking packaging, crushed product)

Your order arrives spoiled, stale, or not fit for consumption

You receive the wrong product or an incomplete order (missing item(s))

The product delivered does not match what you ordered in terms of weight/quantity

3. How to Request a Replacement or Refund

Share your order number and clear photos/video of the issue (damaged packaging, incorrect item, etc.) — this helps us resolve your issue faster and also helps us investigate with our courier partner where relevant.

Our team will review your request within [X] business days.

Once approved, we will offer you either:

A free replacement of the affected item(s), shipped at no extra cost, or

A full refund of the amount paid for the affected item(s), if you prefer, or if a replacement isn't possible

4. Order Cancellations

You can cancel your order yourself, free of charge, at any time before it has been dispatched — simply go to "My Orders" in your account and select Cancel Order.

Once your order has been dispatched (courier assigned), self-cancellation is no longer available. Please contact our support team — cancellation after dispatch is handled on a best-effort basis and depends on the shipment's status with our courier partner.

If we are unable to fulfil or cancel your order for any reason on our end (e.g. stock unavailability), we will cancel it and issue a full refund.

5. Refund Timelines

Prepaid orders (paid via Razorpay): Approved refunds are processed to your original payment method. Once initiated, refunds typically reflect in your account within 5–7 business days, depending on your bank or payment provider.

Cash on Delivery (COD) orders: Since no online payment was made, no refund is applicable for cancellations before dispatch. For approved replacement/refund claims after delivery (e.g. damaged product), we will coordinate the resolution — either a free replacement or, where a refund is appropriate, via bank transfer/UPI to a method you provide.

6. What We Need From You

To process a replacement or refund quickly, please:

Report the issue as soon as possible after delivery

Provide clear photos of the product and packaging as received

Keep the original packaging until your claim is resolved, if possible

7. Exceptions

We reserve the right to decline a replacement/refund request if:

The claim is made significantly after the delivery window without reasonable justification

There is no visible evidence of damage, spoilage, or error on our part

The product has clearly been mishandled or tampered with after delivery

8. Contact Us

For any questions about this policy or to report an issue with your order:

Email: [sehatpotli18@gmail.com]

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This document is a general template and does not constitute legal advice. We recommend having it reviewed by a qualified legal professional before publishing, and filling in the bracketed placeholders (response timelines, contact details) with your actual business specifics.