Privacy Policy
Last updated: 26 Aug 2026
Sehat Potli ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us through sehatpotli.in (the "Site"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding it.
1. Information We Collect
a) Information you provide directly:
Name, email address, mobile number, and alternate mobile number
Delivery address(es)
Account credentials (email/password, or via Google Sign-In)
Order history and preferences
Any information you provide when contacting customer support
b) Information collected automatically:
Device and browser information, IP address
Pages visited, time spent on the Site, and general browsing behavior (via analytics tools)
Cookies and similar tracking technologies (see Section 6)
c) Information from third parties:
If you sign in with Google, we receive your name, email address, and profile picture as authorized by you via Google's sign-in flow.
Payment confirmation status from our payment gateway partner (Razorpay) — we do not receive or store your full card, UPI, or bank account details.
Delivery status updates from our logistics partner (Shiprocket) and its courier network.
2. How We Use Your Information
We use the information we collect to:
Process and fulfil your orders, including shipping and delivery
Verify your identity and secure your account (e.g. via OTP or password authentication)
Communicate with you about your orders (confirmation, dispatch, delivery, cancellation) via email and, where enabled, SMS/WhatsApp
Provide customer support
Improve our Site, products, and services
Send you promotional communications, where you have opted in (you may opt out at any time)
Detect and prevent fraud, abuse, or unauthorized access
Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We share information only as necessary to operate our business:
Payment processing: Razorpay, to process prepaid payments and issue refunds.
Shipping and logistics: Shiprocket and its network of courier partners, to fulfil and deliver your orders — this includes sharing your name, address, and mobile number as required for delivery.
Email communications: Resend (our transactional email provider), to send order-related emails.
Authentication: Google, if you choose to sign in with your Google account.
Legal requirements: where required to comply with applicable law, legal process, or government request.
We require these third parties to handle your information securely and only for the purposes for which it was shared.
4. Data Security
We use industry-standard measures to protect your personal information, including encryption of sensitive data (such as stored payment and shipping-provider credentials) and secure connections (HTTPS) across the Site. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including for as long as your account is active, to comply with legal, tax, and accounting obligations, and to resolve disputes. You may request deletion of your account and associated data, subject to Section 8 below.
6. Cookies and Tracking
We use cookies and similar technologies to:
Keep you logged in and remember your cart
Understand how visitors use the Site (via analytics tools such as Google Analytics)
Improve Site performance and user experience
You can control cookies through your browser settings; disabling cookies may affect some Site functionality (such as staying logged in or maintaining your cart).
7. Your Rights
Depending on applicable law, you may have the right to:
Access the personal information we hold about you
Correct inaccurate information (e.g. via your Account Settings page)
Request deletion of your account and personal information, subject to our legal obligations (e.g. order records we are required to retain for tax/accounting purposes)
Opt out of promotional communications at any time
To exercise these rights, contact us using the details in Section 10.
8. Account Deletion
You may request deletion of your account by contacting us. Please note that we may be required to retain certain order and transaction records for a period as required by applicable Indian tax and consumer protection laws, even after account deletion.
9. Children's Privacy
The Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Email: sehatpotli18@gmail.com
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This document is a general template and does not constitute legal advice. We recommend having it reviewed by a qualified legal professional before publishing, and filling in the bracketed placeholders with your actual business details.